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New Website for UK's Largest Debt Collection Agency

The Challenge

Federal Management is one of the largest debt collection agencies in the UK but were struggling to convert website visitors into paying clients.  After an in-depth audit of a confusing, text heavy existing site, we identified credible opportunities to increase the conversion rate to ensure more visitors turned into genuine enquiries.

Complete Website Modernisation

We transformed an outdated, text-heavy site into a clean, modern digital experience. The new layout focuses on clarity, professionalism, and ease of use—reflecting the credibility and authority of a leading debt collection agency. The result is a website that builds trust from the first click.

Refined Contact Journeys

We redesigned all contact forms with conversion in mind—streamlined layouts, better prompts, and strong calls-to-action placed exactly where users expect them. The result? Smoother user journeys and significantly improved enquiry rates across key service pages.

Improved Service Pages

To enhance engagement, we restructured the service pages for clarity and flow. Users can now easily navigate between related services, explore tailored solutions, and access relevant downloads—all while moving naturally through a funnel designed to drive meaningful enquiries.

Robust Quotation & Enquiry

With hundreds of legacy pages, we consolidated and restructured the navigation system to prioritise usability. A reworked footer and strategic internal linking now guide users to their ideal service in under three clicks—making the site faster, smarter, and more user-friendly and including social proof on every page to boost trust signals.

The Results

41%

Increase in Engaged Sessions

28%

Increase in Enquiry Form Submissions

77%

Decrease in Abandonment Rate

31%

Increase in conversion rate

Other Case Studies

Used Amped Digital for various projects including Social Media Marketing to help us reach a specific geographical audience in Scotland - They delivered the project on time with great results. We recommend working with Amped Digital to identify new opportunities to generate revenue online.

Alexander Taylor Uber Eats

Amped Digital were brought in to increase traffic to our companies website and have delivered incredible results. Their platform works brilliantly and identified traffic generating opportunities which we jumped on. Return has been in line with their predictions and all campaigns they run for us have delivered what they predicted.

Scott Devlin Satelliet UK

Worked with Amped Digital for a number of years to help us establish and develop an online presence. They handled the design of our website and customer portal which has been our go to resource for online sales. 5/5 from us at Worldmail

Marc McCallum Worldmail LTD

Amped Digital built us a complete new website in 6 weeks. The website functions perfectly and far surpassed the inbound enquiry rate we initially expected within 6 months of going live!

Laura Shields Monarch Legal

We have used Amped Digital for our Digital Marketing for years now and I would highly recommend Jamie and the team. They are very knowledgeable and quick to action anything required. Always a 5 star service and fully trustworthy!

Maxx Mann Mannik Merchandise

They demonstrated astonishing levels of knowledge in digital marketing. They were consummately professional yet surprisingly easy to understand in a complex area. We mainly used Amped to work on our website to get more enquiries. They tripled the amount of online enquiries we had in the first 3 months and continue to perform.

Brendan McNulty KPP

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